KVKK – Personal Data Protection

Last Updated: August 25, 2026

Norseal Wool respects your privacy and is committed to protecting your personal data in accordance with the Turkish Personal Data Protection Law No. 6698 (“KVKK”) and applicable legislation.

1. Data Controller

For the purposes of the KVKK, the data controller is:

Norseal Wool

Address:
Yakuplu, Birlik Cd. Beysan Sanayi Sitesi No: 10 Kat: 4,
34524 Beylikdüzü / Istanbul, Türkiye

Phone: +90 532 495 5387
E-mail: info@norsealwool.com

2. Personal Data We Collect

Depending on your interaction with our website and services, we may collect and process the following personal data:

Identity Information

First name
Last name

Contact Information

E-mail address
Telephone number
Billing address
Delivery address

Order and Customer Information

Products purchased
Order details
Order history
Delivery information
Return and refund information

Account Information

If you create an account on our website:

Username
E-mail address
Account information

Payment and Transaction Information

Payment status
Transaction information
Order amount
Refund information

Payment card information is processed through the relevant payment service provider and is not stored by Norseal Wool beyond what is necessary and legally permitted.

Communication Information

When you contact us, we may process:

Your name
E-mail address
Telephone number
Contents of your communication
Other information you voluntarily provide

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser information
Device information
Operating system
Website usage information
Log information
Cookie and similar technology information

3. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

Creating and managing customer accounts
Processing and fulfilling orders
Processing payments
Delivering products
Managing returns, exchanges and refunds
Providing customer support
Responding to questions and requests
Communicating with customers regarding orders and services
Issuing invoices and maintaining accounting records
Maintaining website security
Preventing fraud and unauthorized transactions
Improving our website, products and services
Complying with legal and regulatory obligations
Establishing, exercising and protecting our legal rights
Sending marketing communications where legally permitted and where required consent has been obtained

4. Legal Grounds for Processing

Personal data may be processed based on the legal grounds permitted under Articles 5 and 6 of the KVKK, including where applicable:

The establishment or performance of a contract;
Compliance with a legal obligation;
Explicit consent where required;
Establishment, exercise or protection of a legal right;
Legitimate interests of Norseal Wool, provided that such interests do not disproportionately interfere with the fundamental rights and freedoms of the data subject;
Other processing conditions permitted under applicable legislation.

Where processing requires your explicit consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Collection Methods

Your personal data may be collected through:

Our website
Online forms
Customer account registration
Checkout and order forms
Contact forms
E-mail
Telephone
Customer service communications
Payment and delivery processes
Cookies and similar technologies

6. Transfer of Personal Data

Where necessary and permitted by applicable law, your personal data may be transferred to:

Authorized Norseal Wool employees and departments;
Payment service providers;
Banks and financial institutions;
Shipping and courier companies;
Hosting and IT service providers;
Accounting and financial service providers;
Legal and professional advisers;
Competent governmental authorities;
Courts and other legally authorized institutions.

Personal data is shared only to the extent necessary for the relevant purpose and in accordance with applicable legislation.

7. International Transfers

Where personal data is transferred outside Türkiye, Norseal Wool will comply with the requirements and safeguards applicable under Article 9 of the KVKK.

Where explicit consent is required as the legal basis for an international transfer, the necessary consent will be obtained in accordance with applicable legislation.

8. Retention of Personal Data

Personal data is retained only for the period necessary to fulfill the purposes for which it was collected and to comply with applicable legal, contractual, accounting and regulatory obligations.

When the applicable retention period expires, personal data will be deleted, destroyed or anonymized in accordance with applicable legislation.

9. Security of Personal Data

Norseal Wool takes appropriate technical and organizational measures to protect personal data against unauthorized access, unlawful processing, loss, destruction, alteration and unauthorized disclosure.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

10. Your Rights Under Article 11 of the KVKK

Under Article 11 of the Turkish Personal Data Protection Law No. 6698, you have the right, where applicable, to:

Learn whether your personal data is being processed;
Request information regarding the processing of your personal data;
Learn the purpose of processing and whether your personal data is being used in accordance with that purpose;
Know the third parties to whom your personal data has been transferred, in Türkiye or abroad;
Request correction of incomplete or inaccurate personal data;
Request deletion or destruction of your personal data where the legal requirements are met;
Request notification of correction, deletion or destruction to third parties to whom your personal data has been transferred, where applicable;
Object to a result arising against you from the analysis of your personal data exclusively through automated systems, where applicable;
Request compensation for damages arising from unlawful processing of your personal data.

این بخش مطابق حقوق مقرر در ماده ۱۱ KVKK تنظیم شده است.

11. Exercising Your Rights

To exercise your rights under Article 11 of the KVKK or to submit a request concerning your personal data, you may contact us:

Norseal Wool

Address:
Yakuplu, Birlik Cd. Beysan Sanayi Sitesi No: 10 Kat: 4,
34524 Beylikdüzü / Istanbul, Türkiye

Phone: +90 532 495 5387
E-mail: info@norsealwool.com

Your request should contain sufficient information to verify your identity and clearly specify the right or request you wish to exercise.

Norseal Wool will respond to your request within the period prescribed by applicable legislation.

12. Cookies

Norseal Wool uses cookies and similar technologies to ensure the proper functioning of the website, improve user experience, analyze website performance and, where applicable, provide marketing services.

Cookies may be used for:

Essential website functionality
Shopping cart functionality
User preferences
Website security
Performance and analytics
Marketing and advertising, where applicable

Further information about cookies and how they are used can be found in our Cookie Policy.

13. Changes to This Notice

Norseal Wool may update this Personal Data Protection Notice when necessary due to changes in applicable legislation, our services, website functionality or data processing practices.

The updated version will be published on this page together with the relevant update date.