SHIPPING & DELIVERY

Last Updated: August 25, 2026

At Norseal Wool, we aim to provide a reliable and convenient delivery experience for customers worldwide.

This Shipping & Delivery Policy explains how orders placed through our website are processed, shipped and delivered.

1. International Shipping

Norseal Wool currently offers international shipping to selected countries and destinations.

Available shipping destinations may vary depending on the product, destination country, shipping service and applicable regulations.

The available shipping options for your destination will be displayed during checkout.

If shipping to your country is not available at checkout, please contact us at:

info@norsealwool.com

2. Order Processing

Orders are normally processed after successful payment confirmation.

Orders are generally prepared for shipment within:

1–3 business days

Processing times may be longer during:

Public holidays
Promotional periods
High-volume sales periods
Unexpected operational circumstances

If there is a significant delay in processing your order, we will contact you using the contact information provided during checkout.

3. Delivery Times

Estimated delivery times depend on the destination country and shipping method selected.

Typical international delivery times may range from approximately:

3–10 business days

Delivery estimates are provided for guidance only and are not guaranteed unless a specific guaranteed delivery service has been selected and confirmed.

Delivery times may be affected by:

Destination country
Customs clearance
Local postal or courier services
Public holidays
Weather conditions
Transportation disruptions
Customs inspections
Other circumstances outside our reasonable control

4. Shipping Costs

Shipping costs are calculated based on factors such as:

Destination country
Delivery method
Order weight and dimensions
Number of products ordered

The applicable shipping cost will be displayed during checkout before the order is completed.

5. Customs Duties and Import Taxes

For international orders, the customer may be responsible for customs duties, import taxes, VAT, customs clearance fees or other charges imposed by the destination country.

These charges are generally determined by the customs authorities of the destination country and may vary depending on:

Destination country
Order value
Product type
Applicable local regulations

Norseal Wool is not responsible for customs duties, import taxes or other charges imposed by the destination country unless otherwise stated at checkout.

Customers are responsible for ensuring that the products ordered can legally be imported into their country.

6. Customs Clearance

International shipments may be subject to customs inspection and clearance procedures.

Customs authorities may request additional information or documentation from the recipient.

Any delay caused by customs clearance is outside the control of Norseal Wool.

If customs authorities require information from the customer, the customer is responsible for providing the requested information promptly.

7. Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully check:

Full name
Street address
Building number
Apartment/unit number
City
Postal code
Country
Telephone number

Norseal Wool cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

8. Tracking

Where tracking is available, tracking information will be provided to the customer after the order has been dispatched.

Customers may use the tracking information provided to monitor the progress of their shipment.

Tracking availability may vary depending on the destination and shipping carrier.

9. Failed or Unsuccessful Delivery

If a shipment cannot be delivered because:

The address is incorrect or incomplete;
The recipient is unavailable;
The recipient refuses delivery;
Required customs procedures are not completed;
Applicable customs charges are not paid;
The package is not collected within the carrier’s holding period;

the shipment may be returned to Norseal Wool.

Additional shipping or return costs may apply where the failed delivery resulted from circumstances attributable to the customer, subject to applicable law.

10. Damaged Packages

If your package appears visibly damaged when delivered, we recommend inspecting the package before accepting it where possible.

If the product has been damaged during transportation, please contact us as soon as possible with:

Your order number;
Photographs of the package;
Photographs of the damaged product;
A description of the issue.

We will review the situation and provide an appropriate solution in accordance with applicable law.

11. Missing or Delayed Orders

If your order has not arrived within the expected delivery period, please contact us at:

info@norsealwool.com

Please provide your order number so that we can investigate the shipment with the relevant carrier.

12. Products That Cannot Be Shipped to Certain Destinations

Certain products may be subject to import restrictions, customs regulations or transportation restrictions in particular countries.

If a product cannot legally or practically be shipped to your destination, we may be unable to fulfill the order.

Where this occurs after an order has been placed, we will contact the customer and provide the appropriate solution in accordance with applicable law.